Unified Routing – Custom Assignment Rules

Microsoft’s Omnichannel for Customer Service makes use of Unified Routing to allocate (assign) work items to agents. Typically, once a conversation or record is routed to a queue, we use either “highest capacity” or “Round Robin“Logic to assign work items to the next available agent. But we can also create custom assignment methods to handle … Read more

HPE GreenLake edge-to-cloud platform delivers greater choice and simplicity with unified experience, new cloud services, and expanded ecosystem partner

HPE announces 12 new cloud services to drive data first modernization, from edge-to-cloud HPE today unveiled 12 new cloud services in networking, data services, high performance computing and compute operations management.HPE GreenLake for Aruba networking As a leading provider and expert in delivering comprehensive edge connectivity networking solutions, HPE is building out its network as … Read more