How to use Plex on Mac to create your own personal streaming service

AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content. If you have an extensive movie collection, you may want to share it with other devices on your home network. Here’s how you can … Read more

How Setapp’s app service is building value for developers and users

AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content. MacPaw’s Setapp treats its developers well. In turn, that generates more software for the service as additional developers sign on — and that’s good … Read more

What we bought: Why Daily Harvest became my go-to meal delivery service

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission. Like many people, my food insecurity got pretty serious in April 2020. Cities and businesses all across … Read more

Omnichannel for Customer Service – Conversation Categories

With Microsoft’s Omnichannel for Customer Service I recently had a requirement to create one or more categories for each conversation. The idea being that agents could categorize conversations to support various reporting requirements later down the line. In some scenarios the case table is used extensively. If so, I normally turn to that to understand … Read more

3 ways to turn your field service operation into a revenue-generating machine

For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field service … Read more

Everything You Need to Know About Apple’s Self Service Repair Program for iPhones

Apple in late April launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and tools. In this guide, we walk through everything you need to know about the Self Repair program, including whether it’s … Read more

2022 release wave 1 brings true mobility to field service management

The pandemic has greatly affected the way we work. For many of us, the option to work from home was a relatively smooth transition. Video calls, instant messaging, and other digital tools filled the colleague collaboration gapreplacing in-person meetings and chats around the water cooler. Office-based workers overcame a few technological speed bumps; However, business … Read more