Achieving customer agility through e-commerce in the cloud

Retailer and consumer goods companies today live under constant pressure. Keeping up with the surge in e-commerce and multi-channel shopping, threading the needle of global supply chains,1 reimagining in-store experiences, and managing data volumes and privacy concerns just to name a few. Unfortunately, retailers of all sizes are too often caught flat-footed, and the lasting … Read more

5 keys to the frictionless store of tomorrow

The objective of frictionless shopping, frictionless checkout, and autonomous stores is to improve the customer experience and increase convenience. Any of us can put ourselves in the shoes of a shopper and think about how nice it would be to never have to wait in line to give someone our money. I get that. However, … Read more

Maximize first-party data with Microsoft Cloud for Retail

While most everyone politely accepted the role the industry webinar played these past 24 months, last month Shoptalk gathered nearly 10,000 retail luminaries live and in-person in Las Vegas. The event was held from March 27 to March 30, 2022, at Mandalay Bay for the industry’s biggest reunion yet. Shoptalk 2022, my first in-person event … Read more