The Works Services-as-a-Subscription Model Update

Back in May, I wrote a post describing a completely new Services model we call “The Works from Forceworks”. It is a Services-as-a-Subscription model that is unique in the industry. I also promised to follow up with our learnings from this new model, so today I will do just that. The Works First, I’ll remind … Read more

Power Platform Blind Spots – Microsoft Dynamics CRM Community

My CTO, Vlad Sarov, brought up the term “Blind spots” in a conversation we had the other day regarding our Services as a Subscription model. He described one benefit of the service as helping customers see their “blind spots” in the Power Platform. Oddly enough, I had a new customer call the next day, where … Read more

The Microsoft Partner Dilemma – Microsoft Dynamics CRM Community

In preparation for a Podcast with Jason Gumpert of MSDynamicsWorld, he asked me to review the results of a recent study from another friend Dana Wilmer. The information was not good but also was not surprising. It’s Been Coming If you have followed my blog for a while, you know I have warned of future … Read more

Let’s Talk About Funnels – Microsoft Dynamics CRM Community

In my 20-plus years in this CRM business, I have seen my share of “Funnels”. Lead Funnels, Sales Funnels, Delivery Funnels, every kind of business-related funnel you can think of, I have probably seen it. From what I have to witness, most businesses have no idea how to use them effectively. So, let’s talk about … Read more

It’s Time for a New Services Model for Dynamics 365 and the Power Platform

About seven years ago we pioneered the “Support by Blocks” model, and it has served our Forceworks clients and us well. But thanks to Microsoft, it is time for a whole new model for Dynamics 365 and Power Platform Support and Services. Let’s unpack this one. The Challenge Let’s be honest, no business application you … Read more