Customers share their stories on migrating to Dynamics 365

At some point, we’ve all experienced regret over not doing something. Opportunity passes us due to our over analysis, indecision, and uncertainty. Even though we’ve all done this, we rarely seek the advice of others, thinking our situation is somehow unique or different. This rationale is common among the on-premises organizations we speak to. They … Read more

Amazon to Permanently Disable Cloud Cam, Offers Affected Customers a Free Blink Mini and/or Echo

Amazon today announced that it is dropping support for its Cloud Cam indoor security camera, which launched in 2017. In an email, Amazon said customers will no longer be able to use the Cloud Cam and all companion apps starting December 2, 2022. Cloud Cam users will be able to download any video recordings until … Read more

Sharing the Spotlight with Dell PowerScale Customers

Our first in-person Dell Technologies World in three years was successful on so many levels. It marked the culmination of an excellent year for the PowerScale team and gave us the opportunity to thank the thousands of customers in attendance and many more who joined us virtually. In the unstructured data space (file and object … Read more

Predicting and Preventing Unhappy Customers Using AI

Behind the scenes, teams at Dell have spent the last two years building a powerful ecosystem of tools for management of consumer (CSG) tech support cases. In this ecosystem, agent workflows are supported by data science products, including a machine learning model which predicts the cases most likely to result in dissatisfied customers (DSATs). This … Read more

Company Core Values: Learning and Always Challenging Ourselves Benefits Us and Our Customers

2022 is a big year for us; ArcherPoint is celebrating our 20th anniversary as a Microsoft Dynamics Gold ERP Partner for Dynamics NAV and Dynamics 365 Business Central. We believe our success is in part due to our strong core values, which we intentionally incorporate into our culture. In several articles, we discuss those values, … Read more