The AI-powered contact center, part 2: Achieve superior self-service voice support

Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last resort when they fail to get answers in digital channels. Regardless of why people call a contact center, it is essential that the experience is fast, simple, and satisfying. … Read more

Diablo 3 Season 27 will start on August 26, adding a smorgasbord of new goodies

What you need to know Blizzard has announced Season 27 of Diablo ‘Light’s Calling’ will start on Aug. 26 at 5 p.m. PDT. Players have until Aug. 21 to finish any Season 26 activities and claim rewards. Completion of Season 27 to the final chapter will reap two all-new cosmetic rewards, the Corvus Cadaverous pet, … Read more

The best video editors for macOS when iMovie doesn’t cut it

AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content. Apple’s main video editing program on macOS is iMovie. It’s enough for most, but it doesn’t satisfy professional and more advanced editors. Here are … Read more

Apple Watch Series 3 vs. Apple Watch Series 8: 20 Major New Features and Changes for Customers Upgrading

It’s crazy to think about, but next month will mark five years since Apple announced the Apple Watch Series 3. Despite being a severely antiquated smartwatch, the Series 3 has remained at the bottom of Apple’s lineup for $199. Suppose you’re still holding on to your Apple Watch Series 3. In that case, this article … Read more

Das Keyboard MacTigr Review: Mac minimalism in mechanical keyboard form

AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content. The Das Keyboard MacTigr is a full-sized mechanical keyboard for Mac with a minimalist design and no flashy features. The MacTigr keyboard is perhaps … Read more

How and why Apple’s iPod touch could be reborn

AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content. Since the discontinuation of the iPod touch, it has left us wondering what Apple could have done to keep the legacy of the iPod … Read more

8 games I want to see on Apple VR

Rumors have swirled for a while now that Apple plans on creating its own VR experience, however, the company hasn’t officially confirmed that anything VR-related is even in the works. Still, this hasn’t prevented analysts from talking about upcoming Apple VR possibilities, nor has it stopped people from creating concept art for the hardware. As … Read more

Eve Aqua (3rd-gen) review: Upgrades all around for this Thread-enabled spigot

AppleInsider is supported by its audience and may earn commission as an Amazon Associate and affiliate partner on qualifying purchases. These affiliate partnerships do not influence our editorial content. The new third-generation Eve Aqua has a fresh design, Thread support, and works exclusively with HomeKit. Here’s how it works, and how it’s different … Read more